Advanced Microsoft TEAMS external IP Telephony implementation for global manufacturer headquartered in the UK

Company:
Russell Finex is a worldwide leader in the manufacture of fine mesh separation technology. Offering the widest range of sieving and filtration equipment in the market, Russell Finex supplies over 140 countries and has offices in the UK, USA, Belgium, India and China.

Industry Type:
Manufacturing (Sieving and Filtration)

Location:
London, UK

Project Overview:
Implementation of a cutting-edge cloud-based external voice calling solution to connect inbound and outbound calls (including UK, international and mobile calls), directly through Microsoft Teams, with cost-effective calling bundle, including visual routing management, advanced disaster recovery and skill based routing.

Testimonial:
“Working with PrimoConnect on this project has been a very good experience. They listened carefully to our requirements because the solution is exactly what we needed. Responsive and friendly, the team has always been on-hand to help and provide expertise, reassurance and support throughout the implementation of the project, and since. This product works seamlessly with Microsoft Teams and has transformed our telephony system, for the better.”
Keith Herdman-Grant, IT Manager, Russell Finex

Project Comments:
“PrimoConnect started working with Russell Finex in 2018.  Russell Finex has grown fantastically year-on-year and it has been great to see.  The previous telephony service was End Of Life and a legacy on-premise system.  This caused significant problems daily for the business, especially with their international locations across UK, USA, Europe, China and India, not to mention the arrival of the Covid pandemic and the home working demands that brought.  Russell Finex were looking for a partner to upgrade and migrate their telephony service to the cloud and went out to eight companies to tender for the business.  They loved the Microsoft Teams service, but Microsoft’s own route was costly and also lacked in key areas: visual routing management, advanced disaster recovery and skill-based routing.  PrimoConnect’s infrastructure division provided an excellent solution that met Russell Finex’s requirements and gave them the ability to use the service globally across all key sites and homeworkers.  It has been fantastic to work with Russell Finex on this project and we look forward to continuing to work with Keith, David and Ken and the Russell Finex team over the coming years.”
Chris Penny, CEO, PrimoConnect 

Take Away Points:
In maximising the potential of Microsoft Teams, our market-leading technology provides a real practical and economic benefit to customers (both national and international) who are looking to transform and upgrade their infrastructure in a world where home-working and the use of Microsoft Teams is the “norm”.

IP Telephony and Unified Communications